Ishrat Nawreen S
Digital Marketing Coordinator
Experienced in Customer Service, Marketing, Design, and Architecture with Proficiency in Various Software
Summary
Proven ability in delivering quality customer service, prototypes, and presentations in a fast-paced environment. Strong interest in learning new software. Skilled in communication, organisation, problem-solving, and critical thinking. Proficient in various programs including MS Office, Auto CAD, Photoshop, can speak Bengali and Hindi. Experience in digital marketing, member solutions consulting, marketing internships, administrative support, sales liaison and design, architecture, and customer service roles.
Experience
Australian Passivhaus Association
Digital Marketing Coordinator (2024 - current)
Developed and implemented marketing strategy, created engaging content, managed social media and website updates, and enhanced member engagement. Monitored and analysed marketing performance.
Australian Retirement Trust
Member Solutions Consultant (2023 - 2024)
Supported members, employers, and advisors with enquiries, provided advice, and empowered members to maximize retirement savings. Managed inbound and outbound calls.
We’re All About Marketing- WAAM Pty Ltd
Marketing Intern (2023 - 2023)
Assisted in marketing campaigns, managed website development, and undertook ad-hoc projects for a Construction company. Managed administrative duties and various marketing tasks.
Immigrant Services Calgary, AB
Remote Administrative Assistant- Internship (2021 - 2021)
Serviced telephone inquiries, collected client information, directed calls, responded to emails, and booked appointments. Reported intake details to the Supervisor.
Woodcraft Kitchen Cabinets Ltd, Calgary, AB
Sales Liaison and Designer (2018 - 2018)
Generated design layouts, provided design consultation services, communicated with production teams and builders, scheduled showroom duties, and prepared estimates and quotes.
Pinnacle Group Renovations by Design Ltd, Calgary, AB
Junior Designer (2017 - 2018)
Created interior design plans using AutoCAD and 3D drawings using SketchUp. Maintained filing systems, created and tracked purchase orders, order entries, and invoices.
Color Me Mine, Calgary, AB
Customer Service Representative (2017 - 2017)
Maintained high standards of customer service, provided art explanations, managed sales transactions, and booked appointments.
Matrix, Dhaka, Bangladesh
Junior Architect (2014 - 2015)
Prepared architectural designs, drawings, and presentations using AutoCAD and PowerPoint. Supervised sites, quality, and control measurements.