James S

Team leadership.

Develop and implement digital marketing strategies.

Consult and advise business strategies to achieve business goals to varying industries.

Analytical reporting utilising multiple reporting systems such as Google Analytics.

Advanced in all aspects of SEO.

Reviewing performance data and trends.

Define and develop workflow processes within the agile framework to manage deliverables.

Create engaging and innovative content for social media and digital campaigns.

Deliver organic-owned channel content planning, development and publishing.

Actively respond and engage with users in conversations in comments and messages across social platforms.

Build, lead and drive performance of the team and assist resolve staff with client concerns.

Ensured the team understands all services, work processes and key performance metrics.

Managed day-to-day line activities, prioritise and make risk and impact assessments within existing processes.

Team leadership, managed rosters and absenteeism.

Worked with the management team to identify and deliver positive change and business efficiencies.

Conducted call reviews per staff member and provided training, guidance and feedback where required to ensure agents are providing excellent customer service.

Google Analytics Certification.

Identify and support client expectations around the build and management of Google Ads, Facebook Advertising, SEO, and other SEM platform campaigns.

Manage client relationships on a day-to-day basis via phone calls and emails in line with KPI expectations.

Build rapport and develop long-term strategic relationships with clients in order to provide quality service and encourage retention.

Work closely with all departments to improve the customer experience.

Provide recommendations to clients on their marketing strategy.

Stay up-to-date with online marketing platforms (e.g. Google Updates/Trends etc.).

Obtain and develop insightful, thorough recommendations from Digital Marketing Optimisation Specialists to improve technical, design, content and on-page and off-page optimisation elements for clients.

Maintaining relationships with clients over the phone.

Lead qualifying through phone calls, assess requirements and offer appropriate insurance solutions pending on client’s needs.

Consistently exceeded monthly KPI targets.

Negotiated premiums with clients to retain portfolio and customer relations.

Trained in Claims to assist clients during a major event (Brisbane floods for example).

Brokering deals in commercial and corporate office space. Covering areas with in Asia pacific markets.

Maintaining corporate relationships with office providers like CBRE, Colliers and Servcorp.

Liaising between clients and office providers to closure of lease agreements.

Lead qualifying through phone calls, assess requirements and offer appropriate office solutions pending on client’s budgets and location needs.

Number one Broker nationally eight times.

Negotiated higher rates of commission with different office providers such as Corporate House (QLD), Christie’s Executive Offices (Nationally) and Milton Executive Offices (nationally).

Hitting consistent monthly target as set by our London head office.

Account management.

Design and implementation of styles in to private and commercial sectors.

Business development.

Maintaining client relationships.

Accredited lighting consultant.

Meeting financial budgets.

Ordering and liaison with external suppliers.

Supported the training and skill development of staff.