Liam O
Social Media Manager
Marketing graduate with versatile skills in project management, research, social media, and customer service.
Summary
Recent University of Queensland graduate with a Bachelor's degree in Business Management with a major in Marketing. Skills:
- Project management,
- Market research,
- Social media marketing
- SEO
- Web design
- Data analysis
- Salesforce
- CRM
- SQL
- Problem-solving.
Experienced in developing client briefs, managing social media profiles, conducting data analysis, transcribing court proceedings, and providing exceptional customer service. Proficient in tools like Power BI, Hootsuite, Canva, HTML, Wix, and Microsoft Office Suite. Seeking opportunities to further enhance marketing expertise and contribute creatively to the industry.
Experience
Ipsos Australia
Research Executive (2024 - 2024)
Developed client briefs, research designs, timelines, and cost estimates. Created questionnaires aligned with project objectives, managed research operations, and conducted data analysis. Delivered client-focused reports with tailored recommendations.
Hopper IT Support Services
Social Media Manager (2022 - current)
Managed social media profiles, led SEO initiatives, and conducted ad hoc marketing efforts. Utilized HTML/Wix for website updates.
Entain
Client Services Officer (2021 - 2022)
Managed customer inquiries, verified information, identified fraudulent accounts, and ensured compliance with Responsible Gambling practices. Delivered exceptional customer experiences through personalized support and proactive problem-solving.
Auscript / Epiq
Full-time / Casual In-House Transcriber (2019 - 2024)
Transcribed court proceedings with accuracy, collaborated with team members, and ensured high-quality transcription outputs. Managed proofreading and quality control to meet accuracy standards.
Qualifications
Business Management, Majoring in Marketing (2023)
University of Queensland