Summary
Penelope Shaw is a freelance writer, editor, and content creator with a Bachelor of Arts in English Literature. She has experience in retail, practice management, administration, and project support. Skilled in research, report writing, social media, and customer service. Proficient in Microsoft Office, WordPress, and various other software. Worked for Redland City Council, Urban Bodyworx, My Spine In Line Chiropractic, Queensland Health, Fairfax Media, and My Foot Dr Podiatry Centres. Self-employed since 2019, providing services for web publications and organizations. Has managed staff, handled accounts, and performed administrative tasks in various roles.
Experience
Self Employed
Freelance Writer, Editor and Content Creator (2019 - current)
Worked with various web-based publications, sub-contracted for copywriting organizations, and contributed to local news publications. Produced marketing material and managed clients including The New England Times and small local businesses.
Redland City Council
Community Venues Administration Officer / Administration Officer and Project Support (2016 - 2022)
Provided administrative assistance, customer service, and project support. Managed accounts, invoicing, procurement, and staff training. Edited and proofread government reports and correspondence. Assisted in software rollout project.
Urban Bodyworx
Receptionist (2015 - 2016)
Handled customer service, stock management, diary scheduling, and event organization. Managed social media marketing, website maintenance, and staff training. Engaged in account reconciliation using Xero.
My Spine In Line Chiropractic
Chiropractic Assistant (2013 - 2015)
Managed customer service, appointments, record keeping, and stock inventory. Handled diary scheduling, complaints, and enquiries. Provided support to chiropractic operations.
Navaska
Operations Support (Temporary Contract) (2013 - 2013)
Performed accounts, invoicing, payroll, and stock ordering tasks. Supported contracts administrator and project managers with administrative duties and service coordination.
Queensland Health
Administration Assistant (Temporary Contract) (2013 - 2013)
Managed medical records, filing, and phone communication. Handled sensitive Medicolegal documents and provided administrative support.
Fairfax Media Ltd
Administrative Assistant / Personal Assistant (2011 - 2013)
Assisted in meeting coordination, travel arrangements, and expense reconciliation. Prepared reports, uploaded digital advertising, and performed data entry. Managed personal assistant duties for managers.
My Foot Dr Podiatry Centres
Group Practice Manager (2008 - 2011)
Managed customer service, stock inventory, banking duties, and staff training. Oversaw clinic presentation, records management, and unpaid accounts. Coordinated events, liaised with government bodies, and assisted in staff recruitment.
Qualifications
Bachelor of Arts (2019)
University of Southern Queensland